Effective Date: February 1, 2023
Welcome to BSB Management!
You engage with BSB Management to provide the Services described in invoices, and we agree to perform the services for the remuneration provided in invoices. Both Parties agree to be bound by the provision of the Conditions of Contract. Once you sign the BSB invoice, these terms, the conditions, and any attachments will replace all or any oral agreement overleaf previously reached between you and BSB.
1.a. Personal Plan
We provide consultancy and training services to individuals. Personal plan customer needs to be a person rather than a business. The scope of the service may be professional training and counselling on a topic or specific question. In this case, a business owner or a management staff member can use this service. However, BSB provides this service as sessions; each session can not be longer than an hour. Additionally, we never grant to resolve the issue in one session. The number of sessions can always vary according to the breadth of the subject and the data shared by the person. Thus BSB always makes a 20 mins free welcome call to learn more about the subject matter.
1.b. Organisation Plan
Organisation is an organised group of people with a particular purpose, such as a business or business department. Organisation plan includes all personal plan features for organisation. BSB provides business and marketing consultancy to organisations. The customer can also purchase training services, event, event creating + managing service for an organisation. BSB also offers help creating teams for businesses. This service excludes finding staff or HR responsibilities. In this case, BSB only gives ideas and analyses your decisions rationally.
The number of case studies in the organisational plan is limited to only one. BSB will not accept more than one subject if you are in an Organisation plan. Depending on the workload we may offer an upgrading plan to an Enterprise plan or purchase another Organisation plan at the same time. BSB reserves the right to decide on these cases. Once you sign an order form, BSB will provide the service successfully. The customer always has the right to withdraw. If this is the case, the customer must give a written notice within two weeks of the signature date. This will allow BSB to immediately stop operation and destroy all customer data. However, with the signed order form, the payment still has to be completed by the customer, as BSB has reserved its future-proof time for the promised project.
1.c. Enterprise Plan
BSB provides 24/7 support for all enterprise plans. The customer can contact BSB anytime via email and text in Whatsapp Business. This feature does not include phone calls, and online meetings. The response time is usually no longer than two hours. BSB can respond to each support request within 24 hrs; this depends on the request time. Once you sign an order form, BSB will provide the service successfully. The customer always has the right to withdraw. If this is the case, the customer must give a written notice within two weeks of the signature date. This will allow BSB to immediately stop operation and destroy all customer data. However, with the signed order form, the payment still has to be completed by the customer, as BSB has reserved its future-proof time for the promised project.
1.1. Location and Time
We are flexible about the point of service. As long as the parties mutually agree, you can get service anywhere. BSB prefers online location meetings (Google Meet, Zoom, Whatsapp Business etc.) using the preferred tools. Some services do not require a meeting, such as creating schedules, analysis or document reviewing. If the service is one of these, BSB delivers the work through the customer’s preferred method. We never record our meetings, or keep paper works. The customers are free to record the meeting themself. We delete all projects/works/records including their data and additionals when we complete the service. We really care about your and your businesses privacy.
1.2. Material and Data
BSB uses materials listed under “ Third Parties and Data Storage”. The tools used can vary according to the projects. In this case any necessary additional materials used will be reflected on the invoice. BSB can request access to the customers inhouse tools such as the order management system for restaurants. This access can include social media accounts for Marketing consultantcy. If the mentioned data from the customer is used, BSB will be transparent. We destroy the data acquired when requested by the customer,the service period has ended and when the project is complete. BSB will never store any complete work for the customer, this is entirely the customer’s responsibility.
2. Contract Termination
2.1. Term and Termination
This Agreement shall commence when last signed by both parties. In the event of any material breach of this Agreement by either party, the other party may cancel this Agreement. Either party may terminate this Agreement by giving the other party two weeks prior written notice of its election to terminate. In such a case, the Customer agrees to pay Consultant for all charges and expenses incurred by the Consultant up to the effective date of termination.
Neither party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other party. A sale of substantially all the assets of a party or a merger of a party does not constitute an assignment for purposes of this clause.
Our preferred method of payment is bank transfer and the relevant details are always available on the invoice sent for the service provided. Customers should be following the instructions on the invoice. The payment must be processed within the payment term to the determined bank account written on the BSB’s invoice. Currently, we are not able to handle credit card payments, however, we can accept cash payments upon agreement.
Renewal: The training subscription period start and end according to the signed order form between BSB Management and the customer. The subscription never renews automatically.
Cancellation: All subscriptions start after the customer signs the BSB order form. Once the order form is signed, the customer agrees to BSB’s terms and conditions. The customer can not cancel the subscription. However, the subscriptions can be upgraded to a higher level of subscriptions.
Refund: After subscription starts, BSB provides the service for twelve months without any service interruption. Therefore the customer is not eligible to be refunded the provided service payment.
3. Confidentiality and Proprietary Rights
The parties acknowledge that the Customer and Consultant each own valuable trade secrets and other confidential information. Such information may include software code, routines, data, know-how, designs, inventions and other tangible and intangible items. All such information owned by the parties is defined as ‘Confidential Information’. This provision does not apply to Confidential Information that is 1) in the public domain through no fault of the receiving party, 2) was independently developed as shown by documentation, 3) was disclosed to others without similar restrictions, or 4) was already known by the receiving party.
The parties agree that they will not, at any time during or after the term of this Agreement, disclose any Confidential Information to any person and that upon the termination of this Agreement, each party will return any Confidential Information that belongs to the other party.
4. Third Parties and Data Storage
We use Google G-suite products and services for communication and operational purposes. We keep common and general data on Google Drive. These data include invoices, agreements, customer lists (legal name, legal address, emails etc.). We keep the data regarding the service we provide on Google. However, BSB deletes such data immediately when service is done.
GoDaddy Inc (GoDaddy) is a technology company that provides cloud-based products for small and independent ventures. The company offers website building, hosting and security tools and services to construct, expand and protect the online presence. GoDaddy hosts https://bsb.management/, and we use their security tools.
WordPress is a content management system (CMS) that allows you to host and build websites. WordPress contains plugin architecture and a template system, so you can customise any website to fit your business, blog, portfolio, or online store. We built our website with WordPress and used the plugins it provides.
DocuSign eSignature is documented signing software that we use to legally—and securely—collect approvals online. Used to replace lengthy manual signing processes, e-signatures speed the agreement process and maximise productivity. With DocuSign eSignature, this involves the signatory receiving the document for signature by email, specifying the name and email address of the witness and (once the signatory has applied their signature) the witness receiving a separate email asking them to add their signature and details.
WhatsApp Business is an app where we communicate with our customers. It makes interacting with customers easily by providing tools to automate, sort and quickly respond to messages. BSB strongly reject sending sensitive documents and operational data with it. We always prefer using Whatsapp Business for general questions, appointments etc.
5.1. Independent Contractor
We are an independent contractor. Neither Consultant nor Consultant’s employees are or shall be deemed for any purpose to be employees of Customer. Customers shall not be responsible to the Consultant, Consultant’s employees or any governing body for any payroll-related taxes related to the performance of the Services. The Client agrees to indemnify and hold the Consultant harmless against any and all claims of loss or damage, save for cases of the Consultant’s gross negligence or wilful misconduct.
6. Contract Jurisdiction
6.1. Governing Law
This consultant agreement shall be governed in accordance with the laws of the United Kingdom, London.
No changes or waivers to this Agreement shall be binding unless made in writing and duly signed by authorised agents of both parties.
6.3. Complete Agreement
This Agreement set forth the parties’ entire understanding of the subject matter. It can not be modified except in writing and executed by authorised agents of both parties.
7. Other Rights and Important Information